Shipping & Returns Policy

Buyer summary

Samples and custom bulk goods follow different rules. Shipment method, Incoterm, risk transfer, delivery estimate and claim window are confirmed in the written quotation before payment. The written order terms control if they differ from this summary.

Samples

A custom prototype costs USD 60 plus shipping. For three Raqim-model gloves, pay shipping only. Shipping increases with package weight and size. The custom prototype fee is credited at 50% on orders of 50 or more pairs and 100% on orders of 100 or more pairs.

Custom bulk orders

Logo, color, packaging and construction choices are made for the buyer. After written approval and production, custom goods cannot be returned because of a preference change. Manufacturing issues are handled under the confirmed order and claim terms.

Shipment methods and risk

Courier, air freight, sea freight and buyer-nominated forwarder collection can be discussed. The selected method, Incoterm, freight responsibility and exact point of risk transfer must appear in the confirmed quotation or order documents.

Shipping damage

Record visible carton damage before opening where possible. Keep the packaging and provide the order reference, carton labels, photos, videos, counts and carrier documents requested for review.

Claims

Inspect the shipment promptly. The claim notification period is the period stated in the confirmed quotation or order terms. Raqim reviews the evidence against the approved sample, written specification, packing record and shipment condition.

Resolution process

After review, Raqim confirms whether the issue relates to manufacture, packing, transit or an approved specification. Any replacement, repair, credit or other remedy is then agreed in writing under the order terms.

Contact

Send shipment and claim questions to contact@raqiminternational.com with the quotation, invoice or order reference.